JOB TITLE: Graduate Software Support Analyst

Industry : IT & Telecoms Job Location : London
Job Reference : 12194 Job Category : IT
Employment Type : Permanent Posted : 15/03/2016
Salary & Benefits : £26000 per annum + Pension, Health, Gym, Travel
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Location: London Package: £26,000 + Pension, Health, Gym, Travel Allowance Position Summary: We are looking for a Graduate Software Support Analyst to tackle and solve problems in relation to the company's current software system.

Job Description

Graduate Software Support Analyst
£26,000 + Benefits including pension, healthcare, dental, gym, travel, 25 days + bank holidays (day off for your birthday), free lunch on a Friday and more

The Role
As a Graduate Software Support Analyst working for one of the UK's fastest growing technology businesses, you will be responsible for working in the support team, acting as an internal and customer interface to bridge the gap between senior developers and support engineer teams. This role is very varied and you'll be dealing with both customer issues and existing bugs in order to provide long term fixes.

This is a support role, not software development but it is assumed you have a technical knowledge of MySQL alongside exposure to object orientated programming and any exposure to a coding language such as JavaScript, PHP, HTML or Ruby would be great.

The company are growing rapidly, and this is typically why people join them and pretty much everyone we have ever sent for interview desperately wants to come on board. They're a market leader not just in the UK but are also gaining pace across the World, and despite only opening an office in New York in 2015, they are already looking for additional premises in California.

This role would ideally suit a candidate that is graduate calibre from a relevant IT/technical related degree or equivalent with an interest in software development.
The position offers an excellent opportunity to work within a Sunday Times listed Tech Track 100 technology company and there will be plenty of opportunities to learn and gain exposure to different types of work.

As a Graduate Software Support Analyst you will be involved in the following duties:
*Tackling and solving problems with the software system
*Acting as the interface between support engineers and senior developers to prioritise and resolve issues with the company's software package
*Resolving any customer issues caused by software failing, this will be working alongside the support engineers
*Root cause analysis on bugs, advising the teams
*Involved in new feature requests, problem solving these and advising how to approach around development
*Create and maintain code documents

The Candidate
This Graduate Software Support Analyst role will suit an IT/Technical graduate or similar who is passionate about technology and loves interacting with customers. A good understanding of MySQL, and a coding language - such as JavaScript, PHP, HTML or Ruby would be great.

You'll enjoy solving problems and will be looking for an opportunity to learn and gain exposure to different types of work and technologies.

Working Environment
Good location in Central London, the company offices are pretty cool. Its open plan, they've got a bar and pool table along with chill out rooms with massage chairs, and those sparkly lights in the roof that look like stars at night.

Mac or PC, you can have whatever works for you.

Company are one of the Fastest growing technology companies in the UK, so both growth and stability. As a Graduate Software Support Analyst you'll be working on software products that are leading the market in the UK, and are growing rapidly across East and West Coast North America.

Bluefire Consulting is an employment business acting on behalf of a client company.

Job Keywords

Software support, MySQL, Graduate, Object orientated programming, Support

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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