JOB TITLE: NOC Team Leader


Industry : IT & Telecoms Job Location : London
Job Reference : 12704 Job Category : Telecommunications
Employment Type : Permanent Posted : 14/12/2016
 
Salary & Benefits : £36000 - £42000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Leading Telecommunications company in the City are recruiting a NOC Team Leader to manage a team of 10+ engineers in their network operations team. Previous team lead/management experience is needed. Salary is £36,000 - £42,000 + Excellent Benefits including 25 days holiday, bonus, healthcare, pension, a day off for your birthday, 2 paid charity days, cycle to work scheme, charity sacrifice scheme and childcare vouchers.


Job Description

NOC Team Leader
£36,000 - £42,000 + Excellent Benefits including 25 days holiday, bonus, healthcare, pension, a day off for your birthday, 2 paid charity days, cycle to work scheme, charity sacrifice scheme and childcare vouchers.
London

The Opportunity
Are you a Team Leader or Manager with a background in Telecommunications for a new role? Are you interested in leading a team for a Tech Track 100 company?

If so, we have a great opportunity for you in an award winning and rapidly growing Telecommunications company. Working in their quirky City based offices which include a chill out area with beanbags, a giant blackboard for dragons den style brainstorming meetings, a well-stocked fridge and free breakfast every Friday. They offer great incentives for staff such a trips all over Europe and a day off for your birthday.

The Role
You'll be working as a NOC Team Leader alongside the Head of Network Operations who started in the business 3 years ago as a Support Engineer. He's just one of the many examples of employees that have progressed through the business as this is something the company support as much as they can. Unlike many networking roles, working hours are 8.30am-5.30pm as the company have an offshore function for any overnight support. You will be second in command to the Head of Network Operation and will be responsible for the day to day management of the network operations team (1st-3rd Line) and ensuring that excellent customer service is being delivered.

This role would ideally suit someone that's come from a technical background in either Juniper/Cisco and moved into a senior/team lead or manager however this isn't essential.
If you have worked in a team lead or managers role in a Telecoms or IT background please still apply as the role is more people management than technical.

This role is brand new and you'll be taking some leadership responsibility away from the Head of Networks. As a NOC Team Leader you will be responsible for the following:

*Day to day management of 10+ engineers (1st, 2nd and 3rd line)
*Managing KPI's ensuring that SLA's are met
*Checking escalations
*Managing and allocating workload
*Audit updated
*Quality assurance
*Customer satisfaction - Net Promotor Score measure
*Ensuring open ticket count is kept to a minimum

The Candidate

The ideal candidate will have:
*Previous experience leading/managing an engineering team ideally around networking or IT
*Any technical background around networking such as Juniper or Cisco is advantageous however isn't essential as the role is a people management one.
*A background in ISP, Telecommunications or IT company (desirable)
*ITIL certification (desirable)

Working Environment
Based in state of the art offices in the City in a quirky open plan environment. This is a fantastic opportunity for a NOC Team Leader to join a reputable organisation and learn and build on your career.

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

NOC, Manager, Team Leader, Support Desk, Service Desk, Telecoms, ITIL



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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