JOB TITLE: Process Improvement Manager

Industry : IT & Telecoms Job Location : London
Job Reference : 12572 Job Category : IT
Employment Type : Permanent Posted : 17/08/2016
Salary & Benefits : £40000 - £45000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading Telecommunications company are looking to recruit a Process Improvement Manager to join their team in London. Salary is up to £45,000 + Bonus + Excellent Benefits inc pension, health, 25 days holiday and more.

Job Description

Process Improvement Manager
£40,000 - £45,000 + Benefits including 25 days holiday, healthcare, pension, a day off for your birthday, 2 paid charity days, cycle to work scheme, charity sacrifice scheme and childcare vouchers.

Are you a Process Improvement Manager looking for your next role? Have you created processes before? Are you interested in working for one of the UK's Fast Track 100 Telecoms companies? If so, I have the perfect opportunity for you.

The Role
We are looking for a Process Improvement Manager to come into this growing business and apply process management best practices, adapt to the operational requirements and ensure that the delivery of customer activities follow a common understanding of the desired business processes.

A background in Telecoms is ideal however not essential. This role is brand new and has been created due to an exciting expansion of the company. You'll be working alongside Product Managers, assessing existing documentation that's in place and looking at what needs to be done. The Product Managers are customer facing, they'll find out what the customer wants then as a Process Improvement Manager it's your job to translate this into processes.

The role would suit someone that's worked in a similar role or is looking for that next step and has been involved in mapping out processes. This is a great opportunity for an ambitious Process Improvement Manager to create new business processes and work end to end.
Working in their quirky City based offices which include a chill out area with beanbags, a giant blackboard for dragons den style brainstorming meetings, a well-stocked fridge and free breakfast every Friday. They offer great incentives for staff such a trips all over Europe and a day off for your birthday.

What will you be doing?
*Facilitate cross-functional project team discussions to create current state and future state process models.
*Work across various teams to gather process performance information.
*Work with key stakeholders to document business requirements and to analyse and recommend process improvement activities.
*Identify and define the multiple key steps in the production line
*Work with Business Analyst to ensure appropriate performance monitoring reports can be generated.
*Identify the vanilla products.
*Work in conjunction with Sales to ensure the customer's experience is at the heart of our processes. Creating a seamless and friction free journey.
*Provide subject matter expertise in Lean / Continuous Improvement methodologies
*Work with key stakeholders to develop testing approaches and test plans/scripts for verifying/validating that new or modified processes work as designed.

Who are you?

*Previous experience in a Process Improvement or similar role
*Process Modelling: Knowledge of standards and techniques for modelling current state and desired state processes.
*Process analysis: ability to work with all stakeholders to identify potential process improvement opportunities.
*Strong knowledge and skills in workshop facilitation techniques.
*Self-motivated and with excellent interpersonal skills.
*A tenacious problem-solver with hands-on leadership style and the ability to coordinate and motivate a virtual team.


*ITIL V3 foundation / practitioner
*Lean / Continuous Improvement skills (Six Sigma Greenbelt certification or equivalent is desirable, but not essential)
*Awareness of IL2 and ISO 9001 processes

Working Environment
Based in state of the art offices in the City in a quirky open plan environment. This is a fantastic opportunity to join a reputable organisation and learn and build on your career.

Bluefire Consulting is an employment agency acting on behalf of a client company.

Job Keywords

Process Improvement, Telecoms, ITIL, Lean/Continuous Improvement, Six Sigma, Customer experience

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

<< back to IT & Telecoms jobs