JOB TITLE: Service Desk Engineer

Industry : IT & Telecoms Job Location : London
Job Reference : 12038 Job Category : IT
Employment Type : Contract Posted : 09/12/2015
Salary & Benefits : £120 per day
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

The Role: Service Desk Engineer on a 3 month minimum contract The Salary: £120 a day Location: Central London We are looking for an experienced Service Desk Engineer to work for a leading IT managed services company providing support to various customers.

Job Description

Service Desk Engineer
£120 a day (minimum 3 month contract)

The Role
As a Service Desk Engineer working for a leading IT managed service company you will be responsible for managing the incoming queue, fixing some things, triage and escalating where necessary. This role will require you to support Windows 7, Microsoft Office and general PC support. A working knowledge of Market Data applications such as Bloomberg, Reuters and Factset is highly advantageous however not essential. The role requires good customer service skills and workload management. You will be part of a team based in Central London and will be involved in the following duties:

*Ensure high levels of customer satisfaction is maintained, ensure all KPI's and SLA's are achieved
*Perform as a first / second line engineer for remote fixes
*Liaise with third line engineers when escalation is necessary
*Manage system installations, hardware and software upgrades
*Handle incidents and service requests in a timely manner
*Coordinate with third parties for support, installation and maintenance
*Support users in the use of Microsoft Office software
*Implement software upgrades and installs as required
*Maintain procedures and system documentation

The Requirements
As a Service Desk Engineer you will have previous experience in a similar role, ideally from a managed service provider although not essential. Any understanding of ITIL and related processes is highly beneficial. You will have the following technical experience:

*Windows 7/ Windows 10
*All versions of Microsoft Office
*Windows Server 2008/2012
*Microsoft Exchange
*Active Directory
*Mobile devices including Blackberry, Apple products and mobile devices
*Remote connectivity tools such as Dameware, Citrix Go To Assist and RDP

*Any knowledge of Cloud / virtual computing
*Certifications such as MCSA/ITIL/MCSE

The Company
With over 20 years experience providing managed services to companies across the UK and Europe and continuing to expand; this is a fantastic opportunity for an experienced Service Desk Engineer to join a reputable company.

The Package
The daily rate is £120 and the contract will last a minimum of 3 months

Bluefire Consulting is an employment business acting on behalf of a client

Job Keywords

Windows 7, Microsoft Office, PC Support, Service Desk, Support Desk

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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