JOB TITLE: Software Support Analyst

Industry : IT & Telecoms Job Location : London
Job Reference : 12194 Job Category : IT
Employment Type : Permanent Posted : 12/02/2016
Salary & Benefits : £25000 per annum + Pension, Health, Gym, Travel
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Location: London (West End) Package: £25,000 + Pension, Health, Gym, Travel Allowance Position Summary: We are looking for a Software Support Analyst to tackle and solv problems in relation to the company's current software system.

Job Description

Software Support Analyst
£25,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

The Role
As a Software Support Analyst working for one of the UK's fastest growing technology businesses, you will be responsible for working in the support team, acting as an internal and customer interface to bridge the gap between senior developers and support engineer teams. This role is very varied and you'll be dealing with both customer issues and existing bugs in order to provide long term fixes.
This is a support role, not software development but it is assumed you have a technical knowledge of MySQL alongside exposure to object orientated programming and a coding language like Ruby.

This role would ideally suit a candidate that is graduate calibre from a relevant IT/technical related degree or equivalent with an interest in software development. The position offers an excellent opportunity to work within a Sunday Times listed Tech Track 100 technology company and there will be plenty of opportunities to learn and gain exposure to different types of work.

As a Software Support Analyst you will be involved in the following duties:
*Tackling and solving problems with the software
*Acting as the interface between support engineers and senior developers to prioritise and resolve issues with the software
*Working through and closing tickets that come in on the issues platform, working alongside senior team members to do so
*Root cause analysis on issues, giving feedback to the teams
*Create and maintain code documentation

The Requirements
*Degree educated or equivalent within IT/technical
*Can solve technical and logical problems
*A good, working knowledge of MySQL
*Object orientated programing experience
*Strong communication skills
*A fast learner
*Team player
*Linux systems

The Company
Sunday Times Tech Track 100 listed software and technology company, with a strong track record of learning, development and internal progression. Generous benefits package and state of the art office space in the London make this an ideal place for a Software Support Analyst to work, learn and build your career in technical services.

The Package
The salary is between £25,000 plus Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

Bluefire Consulting is an employment agency acting on behalf of a client company

Job Keywords

Software support, MySQL, Graduate, Object orientated programming, Support

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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