JOB TITLE: Support Engineer (3rd Line)

Industry : IT & Telecoms Job Location : London
Job Reference : 12562 Job Category : Telecommunications
Employment Type : Permanent Posted : 30/09/2016
Salary & Benefits : £40000 - £45000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Award winning Telecommunications company are looking to recruit a Support Engineer to join their team in London. Salary is £40,000-£45,000 + Excellent Benefits inc pension, health, 25 days holiday and more.

Job Description

Support Engineer (3rd Line)
£40,000-£45,000 + Excellent Benefits including 25 days holiday, healthcare, pension, a day off for your birthday, 2 paid charity days, cycle to work scheme, charity sacrifice scheme and childcare vouchers.

The Opportunity
Are you looking to work for a Sunday Times Tech Track 100 company? Are you passionate about technology and looking for a company to support you on building on your career? If so, we have a great opportunity for you. Whether you're an Engineer looking for a step up or you're working in a NOC and are fed up of shift work I'm interested in speaking to you.

The Role
As a Support Engineer you will be a core member of the NOC team and will be responsible for providing up to 3rd level support and acting as an escalation point from the support desk team. Unlike many networking roles, working hours are 8.30am-5.30pm as the company have an offshore function for any overnight support.

You'll be working as a Support Engineer alongside the Head of NOC who started in the business a few years ago in this very role. You can progress in the same way as the company are all about internal progression. They will help you to achieve your goals by continuous professional development such as training in Juniper.

You will ideally have experience in Juniper and any certifications such as JNCIA, JNCIS are highly desirable however not essential. Candidates that have a CCNP and at least 2 years experience in Telecoms will also be considered. This role may suit someone currently in a 2nd line role looking for a step up in their career.

Working in their quirky City based offices which include a chill out area with beanbags, a giant blackboard for dragons den style brainstorming meetings, a well-stocked fridge and free breakfast every Friday. They offer great incentives for staff such a trips all over Europe and a day off for your birthday.

What will you be doing?
*Providing support to network services and dealing with any network faults
*Escalating faults to carriers and suppliers ensuring they are dealing with any issues in a timely manner
*Up to 3rd level support for faults and change requests
*Ensure cases are documented well
*Involved in projects and solutions
*Acting as an escalation point from the support desk team

The Candidate
As a Support Engineer you will ideally have the following skills and experience:
*ISP/Telecommunications background
*Q-in-Q 802.1ad
*Strong working knowledge of BGP (CCNP level) and OSPF
*CCNA level routing and switching
*Experience with Juniper ideally the EX/SRX/MX series and Cisco
*Strong communicator with excellent organisational skills

Any certifications in Juniper are highly advantageous such as JNCIA, JNCIS. Candidates with a CCNP and a background in Telecoms will also be considered.

Working Environment
Based in state of the art offices in the City in a quirky open plan environment. This is a fantastic opportunity for a Support Engineer to join a reputable organisation and learn and build on your career.

Bluefire Consulting is an employment agency acting on behalf of a client company.

Job Keywords

ISP, Telecoms, Juniper, JNCIS, JNCIA, CCNP, BGP, OSPF, 3rd Line Support, Projects

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

<< back to IT & Telecoms jobs