JOB TITLE: Voice Support Engineer


Industry : IT & Telecoms Job Location : London
Job Reference : 11884 Job Category : Telecommunications
Employment Type : Permanent Posted : 10/11/2015
 
Salary & Benefits : £30000 - £35000 per annum + Pension, Health, Gym
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Voice Support Engineer London Salary - £30,000 - £35,000 (dependent on experience)+Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more The Role As a Voice Support Engineer you will be responsible for providing technical support to voice and data services.


Job Description

Voice Support Engineer
Location: London
Salary - £30,000 - £35,000 + Excellent Benefits including 25 days holiday + bank holidays, pension, travel, BUPA healthcare, dental care, iPhone, Gym and more

The Role
As a Voice Support Engineer working for one of the UK`s fastest growing technology solutions companies. The company is again listed on the Sunday Times Tech Track 100; it's fast growing and fast paced.

You will be responsible for providing technical support to voice and data services. You will have previous experience of supporting these services ideally in an IT/Telecoms/ISP environment and will have strong skills in voice and SIP as well as basic network troubleshooting.

This role has been created due to the further expansion of the company and is offering the suitable candidate the opportunity to work with cutting edge technologies and progress through the business.

As a Voice Support Engineer you will be involved in the following:
*Voice troubleshooting; soft switch technologies, SIP, voice quality analysis, solving complex voice issues
*Voice configuration; extension updates, call routing, hunt group configurations, voice recording
*Basic network troubleshooting
*Dealing with 3rd party suppliers, owning and managing technical escalations
*Enjoys speaking to customers and building strong client relationships
*"Going the extra mile" to deliver timely fixes or updates for customers
*A quick learner and be keen to learn new technologies.
*Troubleshooting, owning, resolving cases and keeping the client informed

The Requirements:
As a Voice Support Engineer you will have a minimum of 2 year's experience in a similar role and ideally be from an IT/Telecoms/ISP background. You'll also have an excellent knowledge of voice and SIP (for both SIP lines and trunks) alongside UNIX / LINUX. You will possess excellent written and oral communication skills.
Ideally you'll have exposure to Broadsoft / Broadworks and Acme Packet however any other voice platforms will be considered as training will be given.

The Company
With spacious modern offices based in Central London, this is a fantastic opportunity for an experienced Voice Support Engineer who is looking to progress within a unique, established, but rapidly growing company developing cutting edge technical solutions.

The Package
Salary is between £30,000 - £35,000 depending on experience + Benefits including 25 days holiday, Pension, iPhone, Gym, Travel, BUPA healthcare, Dental care + more

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

Voice, SIP, TCP/IP, VoIP, Broadsoft, Voice Platforms



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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