JOB TITLE: IT Desktop Support Engineer


Industry : IT & Telecoms Job Location : London
Job Reference : 12932SM Job Category : IT
Employment Type : Permanent Posted : 28/02/2017
 
Salary & Benefits : £30000 - £35000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

IT Desktop Support Engineer Paying £30-35k depending on experience Excellent Benefits Based in London


Job Description

IT Desktop Support Engineer
Paying £30-35k depending on experience
Excellent Benefits
Based in London


The Opportunity
Are you looking for an exciting new role with a young, energetic, dynamic and massively growing company? Look no further. I have been working with some of the top IT companies across the UK for the last 5 years and can honestly say that i am excited to be working with this client to support this period of growth. I met with the team and was inspired by the amount of talent in one room. They like to do things differently. And they are going places. Fast! Intrigued?I cant wait to tell you more, so give me a call.


The Candidates we want!
I am looking for the cream of the crop. Those who know they are different from the run of the mill IT support drones and those want to join a company of like minded individuals. You have to be exciting, sharp, talented, ambitious and keen to take on the world. We are looking for Service Addicts who will go the extra mile for the company. Our client are so Addicted to Service, they trade marked the phrase!

Are you sick of being a cog in a wheel where your effort is never noticed? Are you addicted to servicing your customer needs? Do you enjoy working with cutting edge technology? Do you like a working in a fast paced environment, where two days are never the same? Do you enjoy working closely with your customers on a daily basis? Do you want to increase you skill set and learn new skills on a day to day basis. Then we want to hear from you.

Technical background
We want you to have a genuine passion for technology and be eager to learn new skills. We would expect a good standard of Software and Hardware Troubleshooting skills. Experience working on an ITIL based Service Desk environment would be a good match for this type of role. As we work on site with lots of different customers, we are exposed to lots of different types of technology including VOIP, Office 365, Citrix Xendesktop, VMWare Workstation, Windows 7, Windows 8, Windows 10, Apple OS, AD, Group Policy, Exchange, scripting and remote tools.

So experience within these areas will stand you in good stead.


The Company
Our client are a well established managed service provider (MSP) supporting London businesses in terms of office moves and relocations, IT support, managed service desk, and voice and data networks. From financial services to not-for-profit and from legal to manufacturing, they work in all sectors of the world's leading companies. Day in, day out, across a huge range of sectors, they deliver truly world class IT infrastructure and support. They punch well above their weight and have secured business with some impressive clients across London. So much so they need more staff to helped them manage this period of growth. They are a hidden gem and this is an ideal time for top talent, to join a company going places.

Dave is a current member of the team and works daily on site with some of the worlds most renowned financial services companies. He said

"I joined this company from a large multinational as I felt a lot of my work was going unnoticed. I am passionate about servicing the requirements and needs of my customers and I felt where I worked it was more about getting off the phone, logging issues and SLAs. I enjoy fixing problems and I also get my hands on some cutting edge technology, so I am always improving my skill set. We are a family here and we enjoy working as part of a close knit team. We get praised and rewarded regularly for the work we do and also have as much fun as we can whilst working hard to achieve excellent customer service levels.

We are looking for people just like Dave who share his passion and enthusiasm for IT and customer service.

So if this sounds like you. Just give me a call. No CV? No worries! Just pick up the phone and we are happy to talk.

The Basics
We would expect you to have a fair idea of what an IT Desktop Support Engineer does, but the basics are that this role is responsible for providing technical services and technology support to both internal and external clients. The role covers the physical delivery and ongoing support to clients on products, applications, network systems and overall solutions. We want people who are excited by this!

Responsibilities
When not in the Bunker playing pool or X box, The Desktop IT Support Engineer will be responsible for:

*Responding to calls and tickets from clients, clearly identify issues, troubleshooting through to resolution
*Working as part of a team of 1st and 2nd line engineers ensuring high service availability
*Manage own ticket queue and monitor incidents to resolution
*Monitor systems and identify performance issues proactively
*Provide 1st line support on an overflow basis
*Provide technical advice and recommendations for tickets assigned to 1st line colleagues, transferring knowledge to junior colleagues


The Package
Paying £30-35k depending on experience
Company credit card for travel to customer sites
20days holiday plus bank holidays
1 day for each year of service
1 day for your birthday
1 day for your work anniversary
Private Health Care insurance
In addition to normal Vendor support training you will also be afforded 5 days external professional training
They have a service addict award each month which has bonuses including vouchers, meal deals etc
They have a "bunker" which is a games room with table tennis, pool table, drinks fridge, sweet shop, Xbox, TVs etc
Parking spaces if required



Job Keywords

IT Support, Desktop Support, Technician, Site Support, 1st Line, 2nd line, service desk, ITIL, engineer, technical, delivery, helpdesk, computers, microsoft, MSP, Managed service provider, High Wycombe, London, network, systems, tickets, 3rd line,



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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