JOB TITLE: 1st Line Network Engineer - Manchester (GBP21k - GBP27k)

Industry : IT & Telecoms Job Location : Manchester
Job Reference : 12989 Job Category : IT
Employment Type : Permanent Posted : 25/04/2017
Salary & Benefits : £21000 - £27000 per annum
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

1st Line Network Engineer - Manchester (£21k - £27k) Position : 1st Line Network Engineer Location: Manchester Hours: 16:00 to 01:00 Salary: £21k - £27k

Job Description

The Opportunity

Do you want to work for a Silicon Valley company who have just began operations in the UK? Are you prepared to work 16:00 - 01:00 in order to get your foot in the door?

I have an outstanding Manchester based opportunity available for a NOC Engineer to join this up and coming enterprise. Are you a Network Engineer with a good knowledge of WAN technologies / Networking devices and routing protocols? As a Network Engineer, you will become a valued member of our clients company who are a leading provider of global direct connect solutions.

Sounds up your street? Please read more below!

So why has this position come about?

Due to my client's expansion and ongoing investment into their global NOC, they are looking to welcome a 1st line Network Engineer to their team. Our client offers 24/7 support for all of their networking products and services. The position would be ideal for people who enjoy networking technologies, who have a desire to provide excellent customer service, and want to learn and develop new skills!

About the Role

Within this role you would be using your strong networking background to provide support for a world's first in networking. You would use your customer service skills to be the central point of contact for all their customer support needs, using your judgment to escalate issues where appropriate. Working within an incident management framework you will performing an initial triage and then log and track issues.

What Are We Looking For?

We are looking ambitious people to begin a career with a Silicon Valley company. You will have very strong networking skills; a good understanding of WAN Technologies and experience of Cisco, Extreme or Juniper.

Familiarity with network monitoring tools and ticket management systems is a strong advantage. You'll understand BGP & OSPF with a good all round routing protocol knowledge and our technical environment is mixed, so we are open minded about kind of vendor kit you have mainly used. If you are a good all round, network support engineer who has perhaps gained the CompTIA+ or a similar qualification then this role gives you a good chance to get the foot in the door and then progress moving forward.

Customer focus is everything to my client and so your excellent customer focus will be invaluable. As a vibrant and dynamic business your calm head and logical and methodical approach will see you well.

90% of the work is by email therefore excellent written communications skills is essential.
This is working the swing shift of 16:00 - 01:00 so you have to be able and willing to work these hours. You also need to have a full UK driving licence and access to your own vehicle.

Pay and Benefits

Depending on experience and skill set this role is paying £18,000 - £24,000 basic salary. As this is working the swing shift of 16:00 - 01:00 you are paid 15% on top of your basic salary, which equates to £21k - £27k.


If this sounds like something you might be interested in click apply or send your CV to [email protected]

Not Interested?

If this isn't for you I work a lot of roles within this industry so it might be worth getting in touch anyway, send me an email to get the ball rolling.

Who do you know who can do this role? I am in a position to pay upto £300 for a successful referral. Send me there details and we can take it from there.

Job Keywords

NOC, Service desk, swing shift, ISP, MSP, Telecoms, Cisco, Juniper, extreme, SIP, WAN, BGP, OSPF

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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