JOB TITLE: 2nd Line Network Support Engineer (TCP/IP)


Industry : IT & Telecoms Job Location : Manchester
Job Reference : 11242 Job Category : Telecommunications
Employment Type : Permanent Posted : 07/01/2015
 
Salary & Benefits : £25000 - £27000 per annum + Bonus, On going training
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Position: 2nd Line Network Support Engineer Location: Manchester Package: £25,000+Out of Hours £1500-£2000 pa + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + Training The Role We are looking to recruit a technical support engineer, ideally with experience of working within an Ethernet based ISP environment, however, we would be happy to hear from network focused support professionals that can demonstrate commercial routing and switching support experience.


Job Description

Position: 2nd Line Network Support Engineer
Location: Manchester
Package: £25,000 + Out of hours £1500-£2000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Xbox, early finish on a Friday and more

The Role
We are looking to recruit a technical support engineer, ideally with experience of working within an Ethernet based ISP environment, however, we would be happy to hear from network focused support professionals that can demonstrate commercial routing and switching support experience

You`ll be taking responsibility for solution builds, configuration and 2nd line equivalent technical support, delivering extraordinary solutions and support to the customer base. You will be the main technical stakeholder when delivering customer solutions. You will be working closely with the project manager, account manager and the customer, in ensuring the project, technically is delivered to specification based on the presales documentation supplied.

You will be a natural born techie and will have the opportunity to work across the company portfolio of services and gain experience across many technologies and also give you the opportunity to work to becoming a Senior Network Engineer within the network operations team, managing the National Network.

The role is suitable for someone already delivering decent 2nd support or technical provisioning and wants to get into a more highly technical role within a Service Provider, delivering advanced 2nd line support. Some of areas you will be responsible for are:

*Technical Build of Leased Lines, other Ethernet deployments, datacentre services & WAN Solutions for customers
*Daily communication with Project Managers and project stakeholders
*Equivalent of 2nd technical support on Ethernet, Broadband and Cloud Services such as VoIP
*Service fault investigations including hardware troubleshooting
*Liaison with suppliers relating to faults
*Providing quality customer service and advice to customers

Skills/Experience Required

The ideal candidate should be strong in all areas of modern Ethernet networking, which the key aspects listed below:

*At least 12 months experience in a similar role or in 2nd line technical support
*You should be educated to degree level or have the appropriate experience
*Cisco or Juniper networking qualifications would be a bonus
*Good hands-on experience with Cisco or Juniper routers and switches
*Good hands-on experience of Ethernet, MPLS, TCP/IP & VPN
*Excellent communication and written skills
*Ability to work under pressure
*Familiar with network tools such as Nagios, Solar Winds, Cacti, Weather map etc.

Desirable skills include:
*Experience in an ISP / Telecom environment
*FortiNet skills
*Linux/*nix skills
*Microsoft Windows & LAN skills
*Experience in virtualisation


The company:
Fast growing provider of cloud based telecoms solutions, package offers a wide range of benefits such as out of hours pay, annual bonus, breakfast each morning, XBOX and mini-golf during working hours, regular work nights out, training in your field & 23 days holiday + 1 day off on your birthday.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

Routing, Switching, Ethernet, TCP/IP, MPLS, Cisco, Juniper



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

<< back to IT & Telecoms jobs