JOB TITLE: Operations Manager (Telecoms)

Industry : IT & Telecoms Job Location : Manchester
Job Reference : 11381 Job Category : Telecommunications
Employment Type : Permanent Posted : 10/04/2015
Salary & Benefits : £45000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

An established yet growing Telecommunications company are looking to recruit an Operations Manager. Salary is up to 45K + Excellent Benefits

Job Description

Operations Manager (Telecoms)
Up to £45,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + breakfast every morning + training/development

The Role
Working as an Operations Manager for a fast growing Telecommunications company you will be responsible for ensuring the operations of the business are running smoothly. Your responsibility will be broad, delivering strong operational leadership across the business including, Strategy, P&L ownership, Systems Development, Customer Services, HR Activity, Business Process, KPI creation & management, Service Delivery and Service Assurance.

You will have recent experience of an Operations Manager role in an ISP/Telecommunications/Managed services company and will have working knowledge of Ethernet, Cloud services and Broadband. You will be involved in the following duties:

*Managing a provisioning team
*Development and management of KPI's
*Leading the service management and service improvement functions
*Acting as an escalation point for any customers
*Maintaining processes and procedures for development and management
*Developing activity within operations, ensuring that excellent service is being delivered
*Working closely with stakeholders
*Building relationships with third parties
*Manage and develop strategic partnerships

The Requirements
As an Operations Manager you have recent experience in an ISP/Telecoms/MSP environment and will ideally have managed a provisioning team before. You will have working knowledge Ethernet services and will be a hands-on strong operational leader. You will ideally be Prince 2 certified although this isn't essential if you have the relevant industry experience. You will have previous experience in an operational role as a leader and will help shape the strategic direction of the company. You will have excellent customer service skills and thrive on delivering great customer experience. It is essential you have a driving license and your own vehicle.

The Company
Fast growing provider of Telecommunications services with market leading product range and a reputation for working at the forefront of cutting edge technology. This is a fantastic opportunity to join a dynamic and forward thinking company.

The Package
Salary is up to Up to £45,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + breakfast every morning + training/development

Bluefire Consulting is an employment business acting on behalf of a client company.

Job Keywords

Operations, Ethernet, Cloud Services, Provisioning, Service Delivery, Telecoms

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

<< back to IT & Telecoms jobs