JOB TITLE: Operations & Service Manager

Industry : IT & Telecoms Job Location : Manchester
Job Reference : 11381 Job Category : Telecommunications
Employment Type : Permanent Posted : 09/03/2015
Salary & Benefits : £40000 - £45000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

An established Telecommunications company are looking to recruit an Operations & Service Manager. Salary is up to 45K + Excellent Benefits

Job Description

Operations & Service Manager
Up to £45,000 + Excellent Benefits

The Role
Working as an Operations and Service Manager for an established Telecommunications company you will be responsible for managing a provisioning team and ensuring the operations of the business are running smoothly. You will be responsible for making sure that excellent service is being delivered and will be involved in the following duties:

*Managing a provisioning team
*Development and management of KPI's
*Leading the service management and service improvement functions
*Acting as an escalation point for any customers
*Maintaining processes and procedures for development and management
*Developing activity within operations, ensuring that excellent service is being delivered
*Working closely with stakeholders
*Building relationships with third parties

The Requirements
As an Operations and Service Manager you will have previously managed a provisioning team within a Telecommunications environment. You will be a strong operational leader and will have experience in prince 2 or service delivery within a Telecommunications company. Your customer service skills will be excellent and you will thrive on delivering great customer experience. It is essential you have a driving license and your own vehicle.

The Company
An established Telecommunications company with market leading product range and a reputation for working at the forefront of cutting edge technology.

The Package
Salary is up to £45,000 + Excellent Benefits

Bluefire Consulting is an employment business acting on behalf of a client company.

Job Keywords

Operations, Provisioning, Service Delivery, Telecoms

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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