JOB TITLE: Service Delivery Coordinator (Telecoms)


Industry : IT & Telecoms Job Location : Manchester
Job Reference : 11023 Job Category : Telecommunications
Employment Type : Permanent Posted : 08/10/2014
 
Salary & Benefits : £18000 - £20000 per annum + Bonus + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading Telecommunications solutions company are currently looking to recruit a Service Delivery Coordinator in Manchester. The salary on offer is between £18,000 - £20,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Xbox, early finish on a Friday and more


Job Description

Service Delivery Coordinator (Telecoms)
Manchester
£18,000 - £20,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Xbox, early finish on a Friday and more

The Opportunity
This market leading dynamic Telecommunications solutions company are offering the suitable candidate the opportunity to learn and progress in the business. For the right person this role will evolve into a Team Leader or Manager.

The Role
As a Service Delivery Coordinator working for a growing Telecommunications company you will be responsible for taking orders from customers, verifying these, placing them with the supplier and acting as the main stakeholder both internally and externally. You will have previous experience in order provisioning and service delivery from an ISP, specifically working with Ethernet and Broadband products. You will be working in a team and will be involved in the following duties:

*Working with customers both in the UK and outside to provision Ethernet services
*Placing orders for Ethernet and Broadband orders
*Acting as the main stakeholder both internally and externally
*Working with suppliers with as BT Openreach, BT Wholesale and Virgin Media
*Liaising with suppliers, taking ownership of delays and escalating when required
*Ensuring clients are kept updated in a timely manner
*Coordinating orders in line with the delivery dates given by your customer
*Managing projects to strict deadlines

The Requirements
As a Service Delivery Coordinator it is essential you have 2 years minimum experience in service delivery within an ISP. You will be educated to at least A-level and will be well organised, customer facing and a self-starter. This is a multifaceted role therefore you will be eager to learn and be looking for a role where you can progress your career. You will be an excellent communicator and will have experience in placing Ethernet and Broadband product orders. Any experience in working and order management of PSTN, SIP and VoIP is desirable but not essential. Also any experience ordering through BT Openreach, BT Wholesale or Virgin Media is beneficial and any experience in Prince 2 is advantageous.

The Company
A leading Telecommunications solutions company that are growing significantly are offering an experienced Service Delivery Coordinator the opportunity to work with a range of technologies and progress through the business.

The Package
Salary is £18,000 - £20,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Xbox, early finish on a Friday and more

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

Ethernet, Broadband, ISP, Service Delivery, Order Provisioning, ISP



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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