JOB TITLE: Service Delivery Manager (Telecoms)


Industry : IT & Telecoms Job Location : Manchester
Job Reference : 12645 Job Category : Telecommunications
Employment Type : Permanent Posted : 21/10/2016
 
Salary & Benefits : £30000 - £35000 per annum + Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading Telecommunications solutions company are currently looking to recruit a Service Delivery Manager in Manchester. The salary on offer is up to £35,000 depending on experience + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training/development + other perks such as breakfast every morning


Job Description

Service Delivery Manager (Telecoms)
Manchester
£30,000 - £35,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Xbox, early finish on a Friday and more

The Opportunity
This market leading dynamic Telecommunications solutions company are offering the suitable candidate the opportunity to learn and progress in the business.

The Role
As a Service Delivery Manager working for a growing Telecommunications company you will be responsible for the day to day management and development of a small yet growing team of Order Delivery Managers. You will have previous people management experience, ideally in an ISP/Telecoms environment however candidates with strong people and team management skills will also be considered.

You will be responsible for helping structure and implement Service Delivery Management, Customer Experience Management and Process Design, Development and Improvement.
Industry awareness is ideal therefore any exposure to Ethernet leased lines, EFM, MPLS, VOIP, SIP and datacentre services is highly advantageous however not essential. As a Service Delivery Manager you will be involved in the following duties:

*Day to day management of the Service Delivery team
*Scheduling workloads
*Acting as an escalation point from the Service Delivery Team
*Personal development of the team, conducting monthly one to ones
*Process improvement, looking at opportunities for this as well as local working practices
*Reviewing suppliers performance
*Monitoring sickness absences and managing any issues if required
*Contributing to the on-going development of the wider Service Delivery function
*Championing and owning wider business and cross functional Service Improvement activities
*Contributing to Customer Service Reviews both on and off site

The Requirements
As a Service Delivery Manager you will have at least 2 years experience in a people management role, ideally from an ISP/Telecoms background. You will ideally have experience of managing and resolving provisioning and customer issues and have the ability to manage your own workload as well as the teams. You will have previously been involved in improving processes and procedures. You will be a strong communicator with a natural aptitude for leading a team.

You'll have a passion for Service Improvement and project management skills, ideally working with Prince 2 although not essential.

Any experience of services such as Ethernet leased lines, EFM, MPLS, VoIP, SIP and datacentre services is ideal however not essential.

The Company
A leading Telecommunications solutions company that are growing significantly are offering an experienced Service Delivery Manager the opportunity to learn and progress through the business. The company offer great perks such as breakfast every morning, training and a structure in place for you to be successful in.

The Package
£30,000 - £35,000 depending on experience + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Xbox, early finish on a Friday and more

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

Manager, People management, Service Delivery, Provisioning, Telecoms, ISP



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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