JOB TITLE: Service Delivery Team Leader (Telecoms)


Industry : IT & Telecoms Job Location : Manchester
Job Reference : 11478 Job Category : Telecommunications
Employment Type : Permanent Posted : 28/04/2015
 
Salary & Benefits : £30000 - £35000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

An established yet growing Telecommunications company are looking to recruit a Service Delivery Team Leader in Manchester. Previous Service Delivery Manager or Service Delivery Team Leader experience required from an ISP/Telco. Salary is up to 35K + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + breakfast every morning + training/development


Job Description

Service Delivery Team Leader (Telecoms)
Manchester
Up to £35,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + breakfast every morning + training/development

The Role
Working as a Service Delivery Team Leader for a growing yet established Telecommunications company you will be responsible for managing a team responsible for the service delivery of broadband, Ethernet and cloud based projects ensuring these are being delivered successfully and on time to customers.

You will be taking full ownership of the service delivery cycle including the full delivery of projects, customer care issues and cancellation of contracts. This role is suited to someone in a similar role working with Ethernet leased lines and MPLS solutions in an ISP/Telco company.

The position will suit a Service Delivery Team Leader that is looking to make the step up into a management position that comes with a lot of end to day responsibility linked to the delivery of technical customer solutions.

You will be involved in the following duties:
*Managing a provisioning team, setting up team meetings and expectations
*Setting, managing and developing KPI's
*Delivering the full cycle of projects including Ethernet, Broadband and cloud based solutions
*Managing suppliers including BT Wholesale, Talk Talk and Virgin Media
*Ensuring relationships between internal teams, suppliers and customers is solid
*Managing customer services including cancellations
*Working closely and effectively with stakeholders and 3rd parties ensuring services are being delivered within the set SLAs
*Working to strict deadlines ensuring excellent service is being delivered to customers

The Requirements

As a Service Delivery Team Leader you will have the following experience:
*Previous experience in a similar role delivering high levels of service in the delivery of Ethernet leased lines and MPLS solutions from an ISP or Telco company
*Experience delivering datacentre, SIP and VoIP services
*Previous experience working with operators including BT Wholesale, Talk Talk, Virgin Media
*Project management skills, ideally working with Prince 2 (although not essential)
*KPI and process driven
*The ability deal with difficult customers and supplier situations
*Hands-on, organised and with a strong attention to detail
*Previous team lead or management experience is required as you will be managing a small team
*Microsoft Excel experience
*Excellent communication and customer facing skills
*Any technical experience of Ethernet or Prince 2 certifications are highly advantageous

The Company
Fast growing provider of Telecommunications services with market leading product range and a reputation for working at the forefront of cutting edge technology. This is a fantastic opportunity for a Service Delivery Team Leader to join a dynamic and forward thinking company.

The Package
Salary is up to Up to £35,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + breakfast every morning + training/development

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

Service Delivery, Ethernet, MPLS, ADSL, Provisioning, Team Leader



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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