JOB TITLE: Service Delivery Team Leader (Telecoms)


Industry : IT & Telecoms Job Location : Manchester
Job Reference : 12645 Job Category : Telecommunications
Employment Type : Permanent Posted : 30/09/2016
 
Salary & Benefits : £27000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A leading Telecommunications solutions company are currently looking to recruit a Service Delivery Team Leader in Manchester. The salary on offer is up to £27,000 depending on experience + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training/development + other perks such as breakfast every morning


Job Description

Service Delivery Team Leader
Manchester
Up to £27,000 + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Xbox, early finish on a Friday and more

The Opportunity
This market leading dynamic Telecommunications solutions company are offering the suitable candidate the opportunity to learn and progress in the business.

The Role
As a Service Delivery Team Leader working for a growing Telecommunications company you will be responsible for the day to day management and development of a small yet growing team of Order Delivery Managers. You will have previous people management experience, ideally in an ISP/Telecoms environment however candidates with strong people and team management skills will also be considered.

Industry awareness is ideal therefore any exposure to Ethernet or EFM is highly advantageous however not essential. As a Service Delivery Team Leader you will be involved in the following duties:

*Day to day management of the team
*Scheduling workloads
*Acting as an escalation point from the Service Delivery Team
*Personal development of the team, conducting monthly one to ones
*Process improvement, looking at opportunities for this as well as local working practices
*Reviewing suppliers performance
*Monitoring sickness absences and managing any issues if required

The Requirements
As a Service Delivery Team Leader you will have at least 2 years experience in a people management role, ideally from an ISP/Telecoms background. You will have experience of managing and resolving provisioning and customer issues and have the ability to manage your own workload as well as the teams. You will have previously been involved in improving processes and procedures. You will be a strong communicator with a natural aptitude for leading a team.

Any experience of services such as Ethernet or EFM are desirable. Candidates with no industry awareness will also be considered if you have strong people management skills as product/services can be trained.

The Company
A leading Telecommunications solutions company that are growing significantly are offering an experienced Service Delivery Team Leader the opportunity to learn and progress through the business. The company offer great perks such as breakfast every morning, training and a structure in place for you to be successful in.

The Package
Salary is up to £27,000 depending on experience + Excellent Benefits including annual bonus, 24 days holiday (including birthday) + bank holidays + Training + other perks such as Xbox, early finish on a Friday and more

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

Team Leader, People management, Service Delivery, Provisioning



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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