JOB TITLE: Customer Support Specialist (SaaS)


Industry : IT & Telecoms Job Location : Marlow
Job Reference : 12756 Job Category : IT
Employment Type : Permanent Posted : 05/01/2017
 
Salary & Benefits : £30000 - £35000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Customer Support Specialist (Saas) Paying £30k-£35k Benefits include Great coffee, sit-stand desks, table football, craft beer fridge, Xbox, Oculus Rift & HoloLens! Based in Marlow If you're looking for a role in a big, bland, faceless corporation then you should stop reading now. If you'd like to put your talents to work in an innovative SaaS company and fast-track your career as part of a rapidly evolving,company that provides opportunity for growth and development,Read on!


Job Description

Customer Support Specialist (SaaS)
Marlow
£30,000 - £35,000 + Excellent Benefits including 25 days holiday + bank holidays, company bonus, pension training and other perks such as great coffee, table football, craft beer fridge, sit-stand desks, XBOX and access to latest gadgets such as Oculus Rift & HoloLens

Position Summary
Working as a Customer Support Specialist for an innovative SaaS company you will be responsible for the support and management of this bespoke product and get to deal daily with the customers who depend on it. These customers include Microsoft, Deloitte, PWC, Ford and EasyJet to name a few, so you will get the chance to support and be involved with some of the world's best clients.

This role is focused around supporting the company's market leading Microsoft based SaaS platform therefore you'll ideally have worked in a similar role providing SaaS platform support.

Based in their modern offices Marlow, you'll be working with a variety of cutting edge technologies. The company are growing rapidly and as a result you will have opportunities for many progression paths in the business.

As a Customer Support Specialist you'll be involved in:

*Support for the company's market leading Microsoft based SaaS platform
*Taking ownership of service issues, making sure they are fixed within the SLA
*Always asking customers "why" and looking at the bigger picture to find out what caused the support case in the first place
*Constantly looking at ways to improve on-boarding, services and outcomes
*Dealing with all levels of stakeholders from front line users up to senior
*Analysing how customers use the systems

Your Experience?
*A strong communicator with great customer engagement skills both verbally and face to face
*Highly organised
*Strong troubleshooter, owning, resolving cases and following through on underlying issues to further improve customer experience
*SaaS Platform support
*Customer experience acumen
*Previous experience troubleshooting software applications
*Degree educated with a 1st or 2:1

The Company
With modern offices based in Marlow and exciting plans for the near future; this growing SaaS based company offers a fantastic opportunity for an experienced Customer Support Specialist looking for a role in an expanding and dynamic technology company.

The company have gone from humble beginnings but have grown fast over the years and continue to do so and we credit this success to the company culture. They are not here to churn our multiple products or even have one great idea and then sit on their laurels waiting for the money to roll in. They want to keep developing great quality products that stand out from the crowd.

Bluefire Consulting is an employment business acting on behalf of a client company


Job Keywords

SaaS, Support, SCOM, Microsoft, Support desk, Service desk, Customer support, Software Support



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

<< back to IT & Telecoms jobs