JOB TITLE: Senior Support Engineer (Networking/Windows)


Industry : IT & Telecoms Job Location : Marlow
Job Reference : 11061 Job Category : IT
Employment Type : Permanent Posted : 14/10/2014
 
Salary & Benefits : £34000 - £36000 per annum + Excellent Benefits
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Bluefire Consulting are recruiting for a Senior Support Engineer to join a rapidly expanding global corporation specialising in distributing telecoms support software into a multitude of industries worldwide based in their Marlow office.


Job Description

Senior Support Engineer
Marlow
£34,000 - £36,000 + Bonus + Excellent Benefits including pension, healthcare and more

The Opportunity
This is a fantastic opportunity to work for a global company specialising in distributing telecoms support software. The company are growing their support function in Marlow and for the right candidate there will be opportunity to grow their career in the business.

The Role
As a Senior Support Engineer you will be responsible for providing advanced technical support to customers across EMEA. You will also be working on ad hoc projects for customers which can be onsite upgrades or implementations. You will be working across a broad range of technologies as this is dependent on what infrastructure the customer has therefore experience in both Networking and Windows are key. As a Senior Support Engineer you will be responsible for:

*Troubleshooting customers problems at an advanced level in desktop and network support
*Supporting a broad range of technologies such as Windows 7/8/8.1, Server 2008R2/2012 and virtualisation such as VMware
*Troubleshooting any networking issues customers may be having with the software
*Providing vendor level support to a broad range of customer such as Service Desk Managers, Security professionals
*Supporting a cross platform product - Windows, Linux, Mac

The Requirements
As a Senior Support Engineer you will have at least 3 years experience in a similar role providing support to desktop, networks and ideally mobile. You will be well-rounded technically with a broad skillset and the ability to troubleshoot issues at an advanced level. You will ideally be educated to degree level and any certifications in networking such as CCNA or CompTIA are highly advantageous. It is essential you have good working knowledge of networking including protocols around IP, TCP/IP etc. Experience in a variety of Windows Operating systems is required. Any experience of providing support to software solutions is highly desirable. You will be an excellent communicator, professional and have the ability to prioritise.

The Company
A well-established Telecoms company recognised as the number 1 market leader in their sector for the last two years and have continued growing in size each year. For the right candidate the company offers a chance to build their career.

The Package
Salary is between £34,000 - £36,000 + Bonus and excellent benefits including pension, healthcare and more

Bluefire Consulting Ltd is a recruitment agency working on behalf of our client.




Job Keywords

Desktop, Networking, Windows, CCNA, Customer support



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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