JOB TITLE: Field Service Engineer


Industry : IT & Telecoms Job Location : Oxford
Job Reference : 12692CJ Job Category : Engineering
Employment Type : Permanent Posted : 31/10/2016
 
Salary & Benefits : £21600 - £28000 per annum + Van,Pen,BUPA,Bon,OT
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Our customers expect a first class customer experience, we are looking to recruit a number of customer service engineers to make that initial knock on the door the best experience possible. As a customer engineer, you`ll be working over a 4 day from 6 working week (So 3 days off per week!) on a rota that is mapped out 12 months in advance. You'll be providing technical service/repair duties for one of the country's leading communication companies on their state of the art technology.


Job Description

The Role: Customer Service Engineer
Package: £22,000- £28,000 plus vehicle, pension, private health, 25 days holiday, bonus etc.

What do we need:
Our customers expect a first class customer experience, we are looking to recruit a number of customer service engineers to make that initial knock on the door the best experience possible. As a customer engineer, you`ll be working over a 4 day from 6 working week (So 3 days off per week!) on a rota that is mapped out 12 months in advance. You'll be providing technical installation and service/repair duties for one of the country's leading communication companies on their state of the art technology.

The roles are a mixture of service calls and installation of services including internet, telephony and TV and you`ll be working on a permanent basis directly for the company, not through a sub-contractor.

Who are you?

Who you are as a customer facing engineer is more important than the exact technology you`ve worked with before but to be a success, you'll need a technical foundation and interest in technology - that might be telecoms, IT or perhaps electrical or an electronics based position within a customer-facing role.

Ideally, you'll be comfortable with the use of hand and power tools, be competent using test equipment, logical when it comes to diagnostics, and very familiar with the use of technology like smartphones, tablets and PC's, as well as knowing how to use common windows-based programs.
But don't let this put you off, if you think your customer service skills are at least a 9/10 and you have an interest in technology this would be a great foot in the door with a huge technology company.

If you are a problem solver that enjoys working with customers on a face to face basis and using / learning cutting edge technology then we are happy to hear from you.

We`ll give you the training you need to be the best on our product portfolio so if you have great communications skills, a proactive and flexible approach and a full driving licence (With 8 points or less), you could be one of the engineers we need.

The package and opportunity:
This is a great place to work if you like a varied week, being out with customers through the day and taking pride in installing our technical solutions or fixing any faults.

You`ll have a passion for technology but in return, you can trust us to do the right thing by you.

We are a technical company and this is your chance to get a foot in the door and make a career. We are driven by innovation and you will have a background around technology but we are open minded about what that background looks like if you have the customer skills and attitude to make each customer visit the best possible.

You'll start on just under £22k basic and earn £5-6k in bonuses plus get a company van, we`ll give you a company vehicle, private healthcare, an excellent pension, 25 days holiday each year to start, contributory pension scheme, and, of course, discounts on the products available across our group. Aside from this, you`ll have formal and ongoing training along with personal development plans and a monthly 1-2-1 with your area manager.
The average engineer walks away each year with £26/27k in this role and if your putting yourself forward for overtime you can even maybe earn £30k at a push.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

Telecoms, Cabling, Digital TV, Broadband, Internet, Field Service, Field Engineer, Installations, Service, Install, Repair, Technology



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Engineering recruitment on a UK wide basis.

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