JOB TITLE: 1st/2nd Line Network Support Advisor

Industry : IT & Telecoms Job Location : Redhill
Job Reference : 11034 Job Category : Telecommunications
Employment Type : Permanent Posted : 26/09/2014
Salary & Benefits : £18000 - £21000 per annum + £2,000 Shift Allowance + Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

A Communications provider are currently looking to recruit a 1st/2nd line Network Support Advisor to join their Support Desk team in Redhill. Salary is between £18,000 - £21,000 + £2,000 Shift Allowance + Benefits including pension and healthcare

Job Description

1st/2nd Line Network Support Advisor
£18,000 - £21,000 + £2,000 Shift Allowance + Excellent Benefits including pension and healthcare

The Role
As a 1st/2nd Line Network Support Advisor working for a communications service provider you will be responsible for providing technical, service and administrative support to customers. You will be providing 1st/2nd line technical support around service, billing and product enquiries. This role is on a shift basis 4 days on, 4 days off working on shifts of 8am-8pm or 10am-10pm. Working in a Support Desk team you will be involved in the following duties:

*Supporting customers on a day to day basis ensuring excellent customer service is being delivered at all times
*1st/2nd line technical support on products, services and billing
*Working on a central CRM, logging calls and ensuring cases are kept updated until resolved
*Handing over effectively to the night shift team
*Ensuring up to date and in depth knowledge is maintained on all products, services and processes
*Keeping customers updated on the open cases, owning and managing cases until resolution

The Requirements
As a 1st/2nd Line Network Support Advisor you will have an understanding of networking protocols including TCP/IP and will ideally be CompTIA A+ certified. Any experience in a networking, broadband or mobile support role is highly advantageous. You will have excellent customer service skills and be a strong communicator. You will be passionate about learning new technologies and will have the flexibility to work shifts.

The Company
With several years providing communication services to various clients; this is an excellent opportunity for a 1st/2nd Line Network Support Advisor looking for a role where they can learn a range of technologies

The Package
Salary is between £18,000 - £21,000 + £2,000 Shift Allowance + Benefits including pension and healthcare

Bluefire Consulting is an employment business acting on behalf of a client company.

Job Keywords

Service Desk, TCP/IP, CompTIA, Networking, Telecoms, Broadband, Mobile

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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