JOB TITLE: Desktop Support Engineer


Industry : IT & Telecoms Job Location : Scunthorpe
Job Reference : 13100SM Job Category : IT
Employment Type : Permanent Posted : 23/05/2017
 
Salary & Benefits : £20000 - £22000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Desktop Support Engineer Paying £20-£22k plus £2k annual bonus Based in Scunthorpe 2 shifts - Monday-Sat 6am - 17:30pm with one day off to take Saturday back


Job Description

Desktop Support Engineer
Paying £20-£22k plus £2k annual bonus
Based in Scunthorpe
2 shifts - Monday-Sat 6am - 17:30pm with one day off to take Saturday back

The Opportunity
Want to be part of a British success story? Our client are a family owned manufacturer who have exploded in the UK market to become the UK's fastest growing designer, manufacturer and retailer of fully assembled kitchens. They still maintain their family values and invest heavily in their people through mentoring and training and basically looking after their own. They believe in growing their talent and will invest in your development and give you opportunities to thrive in your career. If you'd like to be part of a British success story, where you can push the boundaries and start a flying career, then apply today!

The Role
We are looking for a Desktop Support Engineer to join the team in Scunthorpe. You will be part of the front face of IT within the business and provide IT Support and technical expertise to your customers over the Phone, Email and Face to Face. You are required to support desktop and laptop systems, mobile devices (iOS and Android), trouble shoot printing devices, network connectivity problems, entry level server issues and handheld RFID devices.

Responsibilities
The Desktop Support Engineer will be responsible for:

*Recording of all Incidents/Requests in the database and responding to these within agreed Operational Level Agreements.
*Correctly prioritisation and categorisation of Incidents and Requests
*Application of incident and problem matching to restore service quickly by applying known error workarounds.
*Aid in diagnosing the cause of the incident through a structured process of investigation co-ordinating both internal and external support teams as necessary.
*Provide full incident closure details including root cause analysis
*Assume ownership of assigned incidents providing clear communication and notification as required to the business and other service disciplines.
*Contribute to the service knowledge bases and provide knowledge transfer to colleagues and other support teams as required.

The Agency
Bluefire Consulting Ltd are a recruitment agency working on behalf of our client.

Your application will be reviewed by the consultants of Bluefire Consulting Ltd.

We receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials.

We will only contact you within the next 14 days if you have been shortlisted for interview for this particular role and you meet the end client requirements.

Please consider yourself unsuccessful if you have not heard from us within 14days.

Kindest Regards,

Stephen Morris


Job Keywords

Desktop Support, Engineer, Technician, IT Support, 1st Line, 2nd Line, IT, Technical Support, infrastructure, Scunthorpe,



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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