JOB TITLE: Principal Voice Engineer

Industry : IT & Telecoms Job Location : Slough
Job Reference : 10978 Job Category : Telecommunications
Employment Type : Permanent Posted : 05/09/2014
Salary & Benefits : £50000 - £60000 per annum + Bonus + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Role - Principal Voice Engineer Location - Slough Package - £50,000 - £60,000 + Bonus + Excellent Benefits including pension, 25 days holiday, private healthcare and more Pension & Health Overview: Working in a team responsible for the day day planning, delivery and management of technology and network services to customers and business partners.

Job Description

Principal Voice Engineer
£50,000 - £60,000 + Bonus + Excellent Benefits including pension, 25 days holiday, private healthcare and more

The Role
As a Principal Voice Engineer you will be responsible for monitoring and maintaining all platforms and services. Working with various teams from 1st line to Engineering and Architecture to ensure robust, supportable and scalable platforms are being delivered which meet customer's requirements. This role is key in providing operational readiness, test and 2nd level fault support on SIP and carrier scale voice communications platforms. The role also involves supporting vendor performance management including real time incident scenarios and service review meetings. It also involves supporting Change Management and providing technical approval for any change on any of the voice platforms.

Voice Technology is mixed between legacy and cutting edge. The legacy switches include all major vendors:

* DMS (significant estate) System X (significant estate), Nokia DX220 (reasonable numbers)
* Siemens STPs and GAIN IN platform and ECT intelligent routing platforms
* Contact Centre services via Cisco ICM / UCCE. Avaya network IVR various ancillary services.
* VoIP services via Genband C20 softswitch and Cisco HCS/CUCM suite of services
*Huawei mobile core platform
*Broadsoft, Ericsson, Huawei and Alu

Key Responsibilities:
*Gaining an in-depth knowledge of our SIP trunking, interconnect and associated platforms
*Producing detailed design documentation for expansions, changes and feature enhancements
*Support Engineering, Architecture and Products for platform enhancement and development activities ensuring operations are engaged and operational readiness
*Provision of 2nd level fault support and support for engineering investigations into platform performance and root cause analysis through Problem Management
*Support for platform life-cycle planning including trending of Incident volumes and types on all Voice platforms

Essential Knowledge, Experience and Skills
*Good working knowledge configuring and using IP networking and associated routing protocols such as OSPF and BGP
*Extensive and detailed knowledge of VoIP applications in a carrier environment
*Experience of using architectural guidelines and documentation and develop detailed engineering designs for implementation. Ideally this will include experience of Genband C20 and associated equipment although similar experience with manufacturers such as Sonus, Broadsoft, Ericsson, Alu, Huawei etc would be acceptable.
*Hands-on experience of deployment and fault finding.
*In-depth knowledge of voice protocols such as SIP, ISDN, numbering and routing.
*Proven ability to design, document, plan and manage platforms through their lifecycle
*Knowledge of service platforms such as IN, contact centres, IVR systems.
*Knowledge of traditional carrier voice technologies and protocols such as DMS/System X platforms and SS7 signalling.

Bluefire Consulting is an employment business acting on behalf of a client company.

Job Keywords

VoIP, PBX, SIP, IP Networking, Genband, DMS, ISDN

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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