JOB TITLE: 1st Line IT Support Engineer


Industry : IT & Telecoms Job Location : St. Helens
Job Reference : 12580SM Job Category : IT
Employment Type : Permanent Posted : 24/08/2016
 
Salary & Benefits : £20000 - £22000 per annum
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

1st Line IT Support Engineer Paying £20k - £22k depending on experience Based in St Helens


Job Description

1st Line IT Support Engineer
Paying £20k - £22k depending on experience
Based in St Helens

The Role
We are seeking to appoint a talented and committed 1st Line IT Support Engineer to provide support and technical assistance for circa 300 users both internal and external in a Service Desk Environment. The environment is a busy recruitment company who are going through phase of growth, so we need someone who is used to a fast paced environment. You will have the support of a Senior Support Engineer whom you will learn off and also an IT Manager who can help grow and develop your skills. As first line your role will be to sort the lower level issues but after time and when you prove capable you will get the chance to get stuck into the 2nd and 3rd line issues. This is a position for someone who enjoys problem solving, getting their hands on lots of different technology and is a techie in every sense of the word. You will certainly have the chance to grow into a 2nd line/ 3rd line engineer within this company over time.

Responsibilities
The 1st Line IT Support Engineer is responsible for:

*Provide technical support to all customers at 1st line level
*Respond and resolve all system issues reported by either telephone or email in an effective timely manner
*Ensure tickets are escalated to the correct level in the ticketing system
*Ensure backups are all in place and have been successful
*Support LANs, WANs, VPN networks and internet systems
*Support new Branch setups/moves which will involve some travel within the UK
*Ensure that all available resources are used to troubleshoot & resolve system issues
*Actively mitigate system issues by planning and performing best practice housekeeping and maintenance tasks
*Monitor system performance and ensure all is working properly
*Install/upgrade software
*Day-to-day: reset passwords, create new users, disable user accounts, monitor servers etc.
*Maintain network and system security
*Manage configuration and maintenance of hardware
*Switch technology
*Firewall and Direct Access Server

The Candidate
The ideal 1st Line IT Support Engineer IT Support Engineer will have experience with;

*Windows 2008 R2 / 2012 R2 Server (SP2), Windows 7 / 8
*Remote Desktop Services (Terminal Services) and Distributed File Services (DFS)
*Exchange 2013 and SQL 2005/2008 R2
*Windows Server Update Services and deployment (WSUS) (WDS)
*Experience with multi-domain Active Directory implementations
*Good knowledge of Active Directory
*Endpoint anti-virus and anti-spam

The Agency
Bluefire Consulting Ltd are a recruitment agency working on behalf of our client.

Your application will be reviewed by the consultants of Bluefire Consulting Ltd.

Please be aware that as part of our service, our end clients often ask us to conduct face to face interviews on their behalf for shortlisting candidates, so we may need to arrange to meet you if you have been shortlisted.

We receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials.

We will only contact you within the next 14 days if you have been shortlisted for interview for this particular role and you meet the end client requirements.

Please consider yourself unsuccessful if you have not heard from us within 14days.

Kind Regards,
Stephen


Job Keywords

IT, Support, Engineer, Technician, Analyst, Service Desk, Help Desk, St Helens, Liverpool, Warrington, Manchester, Windows, Microsoft, Server, Exhange, Active Directory, ITIL, Operative, 1st line, 2nd line, first, second,



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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