JOB TITLE: 2nd/ 3rd Line IT Support Engineer

Industry : IT & Telecoms Job Location : St. Helens
Job Reference : 12579SM Job Category : IT
Employment Type : Permanent Posted : 24/08/2016
Salary & Benefits : £25000 - £28000 per annum
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

2nd/ 3rd Line IT Support Engineer Paying £25k - £28k depending on experience Based in St Helens

Job Description

2nd/ 3rd Line IT Support Engineer
Paying £25k - £28k depending on experience
Based in St Helens

The Role
We are seeking to appoint a talented and committed 2nd/ 3rd Line IT Support Engineer to provide support and technical assistance for circa 300 users both internal and external. We need a strong support technician who is confident and can work alone without issues. The environment is a busy recruitment company who are going through phase of growth, so we need someone who is used to a fast paced environment. You will have the support of a 1st line engineer to sort the lower level issues leaving you to get stuck into the 2nd and 3rd line issues, but on occasion we would expect you to help clear any first line back log. You will report into Steve the IT Manager who will also help and support you within the role. This is a position for someone who enjoys problem solving, getting their hands on lots of different technology and is a techie in every sense of the word.

The 2nd/ 3rd Line IT Support Engineer responsible for:

*Provide technical support to all customers
*Respond and resolve all system issues reported by either telephone or email in an effective timely manner
*Monitor and maintain network and security systems
*Ensure tickets are escalated to the correct level in the ticketing system
*Ensure backups are all in place and have been successful
*Support LANs, WANs, VPN networks and internet systems
*Support new Branch setups/moves which will involve some travel within the UK
*Ensure that all available resources are used to troubleshoot & resolve system issues
*Actively mitigate system issues by planning and performing best practice housekeeping and maintenance tasks
*Monitor system performance and ensure all is working properly
*Install/upgrade software
*Day-to-day: reset passwords, create new users, disable user accounts, monitor servers etc.
*Maintain network and system security
*Manage configuration and maintenance of hardware
*Switch technology
*Firewall and Direct Access Server

The Candidate
The ideal 2nd/ 3rd Line IT Support Engineer will have experience with;

*Windows 2008 R2 / 2012 R2 Server (SP2), Windows 7 / 8
*Remote Desktop Services (Terminal Services) and Distributed File Services (DFS)
*Exchange 2013 and SQL 2005/2008 R2
*Windows Server Update Services and deployment (WSUS) (WDS)
*Experience with multi-domain Active Directory implementations
*Good knowledge of Active Directory GPO deployment and configuration
*Endpoint anti-virus and anti-spam

The Agency
Bluefire Consulting Ltd are a recruitment agency working on behalf of our client.

Your application will be reviewed by the consultants of Bluefire Consulting Ltd.

Please be aware that as part of our service, our end clients often ask us to conduct face to face interviews on their behalf for shortlisting candidates, so we may need to arrange to meet you if you have been shortlisted.

We receive a high volume of applications for every role advertised and regularly receive applications from candidates who exceed the job credentials.

We will only contact you within the next 14 days if you have been shortlisted for interview for this particular role and you meet the end client requirements.

Please consider yourself unsuccessful if you have not heard from us within 14days.

Kind Regards,

Job Keywords

IT, Support, Engineer, Technician, Analyst, Service Desk, Help Desk, St Helens, Microsoft, Windows, Server, Exhange, Active Directory, ITIL, Operative, 3rd line, 2nd line, first, second, third, Warrington, Liverpool, Manchester,

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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