JOB TITLE: Customer Operations Manager - Stoke


Industry : IT & Telecoms Job Location : Stoke on Trent
Job Reference : 12512 Job Category : Telecommunications
Employment Type : Permanent Posted : 21/07/2016
 
Salary & Benefits : £28000 - £32000 per annum + Car/Fuel card/Pension/Bonus
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

DON'T MISS OUT ON THIS OPPORTUNITY! Customer Operations Manager Leicester Telecommunications £28000 - £32000 + Vehicle petrol card),Pension,Bonus Tuesday - Saturday Are you a Customer Operations Manager looking to take a role working within one of the country's largest communications and technology providers? Customer Operations Manager looking after a team of 20 - 25 field based engineers to provide a world class customer experience across a range of technology and communications products


Job Description

DON'T MISS OUT ON THIS OPPORTUNITY!

Position:Customer Operations Manager (Multiple positions available)
Job Location:Leicester
Job Category:Telecommunications
Package:£28000 - £32000 per annum + Vehicle (with petrol card), Pension, Bonus
Working week Tuesday - Saturday

The Opportunity for you:
Are you a Customer Operations Manager looking to take a role working within one of the country's largest communications and technology providers? Are you a Customer Operations Manager, who is confident of coaching, developing and inspiring a team of 20 - 25 field based engineers to provide a world class customer experience across a range of technology and communications products?

If so, we are keen to chat with you and as a Customer Operations Manager, who is confident of bringing value to the business in this multiple appointment, KPI driven role, we`ll offer full training on the product portfolio and a career path within this £100m+ revenue business.

What are we looking for in you:

You will be a Customer Operations Manager who will take charge of one of the regional teams of field engineers.

We are more interested in your ability as a customer facing leader, coach and developer of staff.

Ideally you will have lead teams across a number of sites or teams of people remotely and will you will need to point to leadership experience with evidence of showing how you coach a team to reach KPI`s.
However, we are open minded about what this leadership background looks like and we are looking for characteristics like honesty, excellent time management, solid use of Microsoft Excel and associated KPI`s / management information.

If you are all about the customer experience and enjoy the mixture of being in the office, and being in the field across your area and showing a visible leadership presence then we are keen to hear from you. We've found a lot of success previously with leaders coming from the forces into civilian roles so again, more than happy to discuss these opportunities with people from that background.

It`s a fast paced leadership position and every day poses different challenges but if you enjoy the customer interaction alongside doing what is needed to help your team be where they need to be, let us know.

You`ll need a full driving license with 8 points or less.

The company / The Package and Logistics:

With revenues in excess of £100m per year, this is a leading player across UK utilities services and offer an excellent foot on the management ladder with good chances of progression.

Due to listening what our customers want, this is a Tuesday to Saturday working week. You`ll have a 50/50 split between being in the office and being in the field and company vehicle plus petrol card is provided.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords
Team leader, manager, customer service, logistics, operations, field service, distribution


Job Keywords

Team leader, manager, customer service, logistics, operations, field service, distribution



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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