JOB TITLE: Customer Support Advisor

Industry : IT & Telecoms Job Location : Tadcaster
Job Reference : 6833 Job Category : Call Centre and Customer Service
Employment Type : Permanent Posted : 21/07/2010
Salary & Benefits : £15500 - £15600 per annum
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

We are currently looking to recruit a business to business customer support advisor for our client based in Tadcaster.

Job Description

We are currently looking to recruit a business to business customer support advisor for our client based in Tadcaster.

For this role You will be responsible for taking inbound technical service calls from publicans and outlets that require immediate assistance with their beer dispense equipment. As their first point of contact, you will be approachable, helpful, and provide a high level of customer service, aiming to go through a support process with the intention of resolving technical issues on the phone, prior to arranging an engineering service call if required.

For this reason, it is essential that you come from a strong telephone customer service background as while technical training will be given, the essential skill we look for is to the ability to converse with business customers and manage the support process through from start to finish.

You will be trained on all aspects of the engineering systems provided by the company and will provide technical assistance to customers, looking to diagnose problems over the telephone. It is also essential that you have a working knowledge of Microsoft Office, email and internet and should be used to working with an SLA / target driven environment (This is a customer support position and does not involve any aspect of selling.)

The benefits of this position include 30 days holiday, Bupa health care, Pension and life assurance. The role will involve working as part of a shift rota, which would involve some weekends and bank holidays, so you should be flexible regarding the working week, which would be typically around 37.5 hours.

Due to the location of the company, you should ideally have your own transport or be located on a main public transport route to Tadcaster - free car parking is available.

Bluefire Consulting are an Employment Agency acting on behalf of a client company

Job Keywords

"business to business" "inbound" "customer service" "SLA"

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Call Centre and Customer Service recruitment on a UK wide basis.

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