JOB TITLE: Senior IT support analyst


Industry : IT & Telecoms Job Location : Warrington
Job Reference : 11720 Job Category : IT
Employment Type : Permanent Posted : 24/07/2015
 
Salary & Benefits : £30000 - £34000 per annum + holidays, mobile, pension.
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Senior IT Support Engineer Warrington £30-34,000 & Benefits Overview: Senior 2nd - 3rd line support technician, with in depth Microsoft O/S and infrastructure along with Cisco based networking required to deal with the majority of escalated 2nd line technical issues for this expanding, technically savvy company based in Warrington and London. *To be responsible for support and maintenance of the Virtualized systems, specifically Microsoft Hyper-V in an iSCSI Clustered environment.


Job Description

Senior IT Support Engineer
Warrington
£30-34,000 & Benefits

Overview:
Senior 2nd - 3rd line support technician, with in depth Microsoft O/S and infrastructure along with Cisco based networking required to deal with the majority of escalated 2nd line technical issues for this expanding, technically savvy company based in Warrington and London.

*To be responsible for support and maintenance of the Virtualized systems, specifically Microsoft Hyper-V in an iSCSI Clustered environment to facilitate highly available Servers to the business. These critical systems are the responsibility of the Senior IT analyst to support maintain and improve.

*To Support the Messaging systems, specifically Microsoft Exchange and these systems are required to be supported and managed

*To Support and Control the Active Directory infrastructure
Configure, Manage and Maintain a Windows 2008 Active Directory infrastructure.

*To be responsible for maintaining and updating the SQL servers

*To ensure a fully secured and protected network: Install, configure & maintain Firewalls, routers, VLANs switches to give the highest level of operational security possible. Also ensure all NTFS, ACL sharing permissions are documented and configured correctly. To be responsible for all aspects of IT\PSU security

*To ensure the Local Area network is implemented and supported efficiently and effectively.

*Devising optimal configurations for IT hardware and software. Ensuring that the IT support team delivers a high-quality service to its clients, the network users.

*To Support Junior I.T Support Analysts in Technical issues.

*Assisting Junior I.T Support Analysts with problems they have insufficient knowledge to resolve, ensuring they gain the knowledge to solve such problems, and imparting general knowledge to them on the systems used.

*To carry out 1st line support in the absence of Junior Support.

*To carry out 2nd line support of all Local Area Network equipment.

*Resolving problems that the Junior IT Support Analysts escalate

*Flexibility to assist and deal with out of hours problems, no formal on call but an assumption that the support department makes itself available to overcome critical technical faults that impact the business.


Technical skills:
Microsoft Server Operating Systems
Microsoft Active Directory, DNS
Microsoft Hyper-V
Microsoft Exchange
Cisco Firewalls and Switches
Strong Networking Skills TCP/IP


Any technical accreditation from Microsoft or Cisco would be viewed as a bonus.

Bluefire Consulting is an employment business acting on behalf of a client company.


Job Keywords

Microsoft, Active Directory, DNS, Hyper-V, Exchange, Cisco, Firewalls, Switches, networking, TCP/IP, Server, Operating Systems, hardware, software, analyst, SQL, Virtualized, NTFS, VLAN's, LAN, Windows, I.T, Technical, support



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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