JOB TITLE: Technical Support Engineer (French speaking)

Industry : IT & Telecoms Job Location : West Sussex
Job Reference : 12659 Job Category : Telecommunications
Employment Type : Permanent Posted : 07/10/2016
Salary & Benefits : £30000 - £33000 per annum + Excellent Benefits
Experience Required : See Job Description
Education Required : See Job Description

Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Leading Telecommunications company is looking for a Technical Support Engineer to work within their West Sussex office paying £30,000 - £33,000 + Excellent benefits.

Job Description

Technical Support Engineer (French speaking)
West Sussex
Up to £33,000 depending on experience plus excellent benefits including pension, 25 days holiday + bank holidays, private healthcare, stock options and more

The Role
We are looking for a French speaking Technical Support Engineer with experience in hosted IP telephony and/or SIP to join a leading Telecommunications company. The company have experienced significant growth and are offering the suitable candidate the opportunity to work in this fast paced and rapidly growing industry and progress through the business. This role is specifically working in the French market therefore its essential the person can speak fluent French.

The ideal candidate will have a SIP/Telco background from a service provider/ISP/Telco. If you have had have some exposure to supporting telephony systems (PBX or IP PBX based) you will be considered therefore please still apply.

This is a desk based support role and you will be involved in the following duties:

*Working on the helpdesk providing up to 3rd level technical support to partners
*Dealing with tickets
*Developing system documentation
*Working with a number of internal teams including Sales and Engineering
*Deploying and supporting solutions
*Gathering information from customers in order to troubleshoot issues

As a Technical Support Engineer it is essential you have the following:
*SIP and/or Hosted cloud experience
*Remote diagnostic experience
*Strong troubleshooting and analytical skills
*IP Networking, DSL and WAN
*PBX/IP PBX experience
*Excellent communication and interpersonal skills
*Ideally Telecoms/service provider industry experience
*Experience of supporting any of the following is highly beneficial; Asterisk, Avaya, Swyx or similar SIP based telephony systems

The Company
A global market leading Telecommunications company offering the opportunity for a Technical Support Engineer to join in this dynamic and multifaceted role. With significant growth of the UK office, this is an exciting time to join this reputable company.

The Package
Salary is up to £33,000 + Excellent benefits including pension, 25 days holiday + bank holidays, private healthcare, stock options and more

Bluefire Consulting is an employment agency acting on behalf of a client company.

Job Keywords

SIP, Cloud, Hosted, VoIP, IP Networking, Service Provider

Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in Telecommunications recruitment on a UK wide basis.

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