JOB TITLE: 1st Line Support Technician


Industry : IT & Telecoms Job Location : Wetherby
Job Reference : 11632BC Job Category : IT
Employment Type : Contract Posted : 18/06/2015
 
Salary & Benefits : £13 - £14 per hour
 
Experience Required : See Job Description
 
Education Required : See Job Description



Please note you must be permitted to work in the EC to apply for this job.

Job Summary

Position: 1st Line Support Technician (Ltd Contractor) Location: Wetherby Salary: £13-£14ph Duration: ASAP - 31st July (May be extended) We are looking for a 1st Line Support Engineer for our client, who are fast becoming the UK's leading provider of spend control and eProcurement. The successful candidate will need to have experience in supporting a service desk with third party customers. Although a short contract there is opportunity for an extension or even a permanent position at the end.


Job Description

Position: 1st Line Support Technician (Ltd Contractor)
Location: Wetherby
Salary: £13-£14ph
Duration: ASAP - 31st July (May be extended)

Opportunity
We are looking for a 1st Line Support Engineer for our client, who are fast becoming the UK's leading provider of spend control and eProcurement. The successful candidate will need to have experience in supporting a service desk with third party customers who are experiencing software application issues. Whilst having maintained a high level of customer satisfaction. Have knowledge Microsoft, SQL and a variety of browsers. Although a short contract there is opportunity for an extension or even a permanent position at the end.

Duties
As a 1st Line Support Technician you will be:
*To answer the telephone in a friendly and professional manner and deal with queries from the supplier base.
*To log and resolve support cases in both the Supplier Central and where required the main Central Helpdesk Systems.
*To perform investigation into Supplier Accounts, perform passwords resets, provide communications about activating, transferring and deactivating accounts following our secure procedures.
*Maintenance of Supplier Accounts including updating and deactivating unwanted accounts on request.
*Assist suppliers in using the system and dealing with any questions about the website and its features and functions. (Full training given to achieve this)
*To provide customer and partner support within SLAs on a continuous basis.
*That both verbal and written customer communications are of the highest standards
*To ensure that accurate records are kept of all customer communications
*To ensure that all contact to the helpdesk is tracked and recorded and responded to within given timeframes
*Minimise repeat reoccurrence of queries (internal and external) by ensuring accurate and timely Knowledge Base articles

The Candidate
The successful candidate will be a team player who integrates easily and communicates positively whilst being able to identify where support is required and proactively provide it. Will need to be energetic and self-motivated - thriving in a hands-on environment. Be highly organised managing workload and demonstrating initiative and have problem solving skills.

Technical Skills:
*Windows XP & Vista, Windows 7, Windows 8.
*Office Products (Word, Excel, PowerPoint).
*Browsers; such as IE, Google Chrome, Firefox.
*Microsoft SQL.

Working Hours
Monday to Friday 9:00am to 5:30pm (excluding Bank Holidays).

Bluefire Consulting is an employment agency acting on behalf of a client company.


Job Keywords

sql, support, it, computer, service, help, desk, technician, analyst, engineer, 1st, 2nd, line, browser, microsoft, customer, client, satisfaction



Bluefire Consulting is an equal opportunities Employment Business/Agency specialising in IT recruitment on a UK wide basis.

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